We will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable):īook with obvious signs of use CD, DVD, BluRay or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 45 days after delivery Please do not send your purchase back to the manufacturer. Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.
The amount of time for the refund to reflect back on your account will depend on your financial institution. Please allow 7 - 10 business days for your return to be processed by our warehouse. Customer service will respond via email within 1 – 3 business days with instructions. Please contact customer service at returns/exchanges of gifts. What if I’ve received the item as a gift and I want to return or exchange? We will review the photo and respond with further instructions. If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to Please include your name, email and order # in your correspondence. We will send the new item out to you at no extra cost.
You will be responsible for paying the shipping costs for returning your item. Who pays for shipping on items for exchange? Original shipping costs are non-refundable. Who pays for shipping on items for return?
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Please contact customer service at your name, order number and reason for returning the item(s).Ĭustomer service will respond via email within 1 – 3 business days with instructions on how to return or exchange your order. We accept returns or exchanges within 45 days from the date you received your order. If you have received an incorrect order or defective item(s), you will not be responsible for return or replacement shipping charges. We cannot assume responsibility for items lost in transit. When returning an item, it is recommended that you utilize a carrier that provides tracking services. To be eligible for a refund or exchange, returned items must be in unused, original condition (and packaging, if applicable). If 45 days have gone by since your order was received, unfortunately we cannot offer you a refund or exchange. We will gladly accept returns or exchanges up to 45 days from date of delivery. We apologize if you are not completely satisfied with your order. Some items may not apply to this policy, which may be noted in the product description. We currently only ship products to the United States and Canada. Once your order has shipped, you will receive a confirmation email with your tracking information. If so, make sure you mark the confirmation as Not Spam, which should allow future messages to get through to you. If you do not receive the confirmation message within a short time of placing your order, please check your Spam or Junk folder just in case the confirmation email got delivered there instead of your inbox. You will receive a confirmation email when we receive your order. Delivery time varies based on your location and size of your order. All other product orders typically take 4-8 business days to ship.
Print-on-demand orders typically take 7–10 business days to ship, depending on the order. How long will it take to receive my order? We typically respond to emails within 1 business day of receipt. Email: Monday through Friday, 9 am to 5 pm EST
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